Customer Care in COVID Times – Customer Success Strategy Post-Pandemic

Objectives

• Develop a deeper understanding of your customer needs
• Discover ways on how to add value in your current customer management program
• Understand critical paths to ensure customer engagement
• Create strategies on how to improve customer satisfaction and brand loyalty post-pandemic

Course Outline (1 day)

USER EXPERIENCE

What do customers say about your company’s products and services? What is your customer satisfaction rating?

STAKEHOLDERS

Visualize services and how each is interrelated. Develop a sequence to discover which one has the most significant impact.

PRIORITIZATION

Review and consider current management goals and your customer service vision. Do you have the resources?

FEASIBILITY

Check and verify by going back to the customer and find evidence to show which process or idea works for them.

HOLISTIC

Develop a strategy that will be all-inclusive. Define tactics that considered the entire company and its customers.

Lecturer

Dorothy De Dios Pedralvez

Lean Six Sigma Yellow Belt (ICYB)

Who should attend?

• Anyone in a customer service department or anyone who regularly interacts with customers.

Fee

Php7,500.00 + 12% Vat for the Training Center at The City Club Alphaland, Makati City

Php4,000.00 + 12% Vat for E-Learning

Note

Early Registration Payment: 

Ten-Percent (10%) Discount if PAID thirty (30) days before the training date

Group Discount: 

Five-Percent (5%) on Three (3) or More Participants

Banco de Oro (BDO)

Account Name: Aguila Group Companies (AGC) Development Corporation 

Account Number: 00 543 801 3291 

Swift Code: BNORPHMM

 

Payments also accepted through GCash 0917-8976357